Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.3%
Average Response Time
2.1%
Solution Rate
11.7%
Average Ratings
50.7%
Customer Retention Rate
53.3%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Refund outstanding - terrible customer service!

No resolution
1/10
Luke Skinner
Luke Skinner filed the complaint
10 December 2022
I purchased a brand new cellphone off Takealot and from the minute I started to use the phone, it was problematic. It continuously dropped wi-fi connection, roughly every once every minute, and the cellphone reception itself was terrible. Calls kept on cutting out and were distorted. Anyway, after MUCH inconvenience, I purchased a new cellphone off their website and returned the initial device, and now they have just gone quiet. I have mailed them (Dale) on several occasions, and even had the supplier (Ruged SA) escalate this to them on several occasions, but they just dead ignore us.

What a pity, I was under the impression that Takealot appreciated their customers and had good values, but that is sadly not the case. Doubt I will do business with them again.
Incident date: 10 December 2022
Luke Skinner
Luke Skinner rated the brand
8 January 2023

If I could upload a picture of my sack, that would represent what I think about Takealot.

This complaint has been considered as not resolved.
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