Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.9%
Average Response Time
2.6%
Solution Rate
12.5%
Average Ratings
40.9%
Customer Retention Rate
63.6%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Refund on cancelled item not received

Resolved
Deon Neethling
Deon Neethling filed the complaint
27 September 2022
On my last order one of the products was cancelled. I received the email from takealot on 21/09/22 informing me the item was cancelled due to out of stock. Till date I have not received an refund or credit on my account. I raised the issue to Takealot more than once and did not receive any feedback. The payment for the order was made via Mobicred and there is no refund reflecting on my mobicred account as well.
This complaint has a private attachment.
Incident date: 27 September 2022
This complaint was considered resolved.
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