Takealot
Takealot
Brand's performance
19.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.7%
Average Response Time
2.3%
Solution Rate
10.9%
Average Ratings
40.9%
Customer Retention Rate
63.6%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Refund not received

Resolved
6/10
Georgina
Georgina filed the complaint
19 October 2022
I received my order on the 12th of October the same day I noticed it was damaged logged for it to be exchanged the following day it was collected then I received an email saying it was out of stock and therefore will be refunded to my original payment uptill date I have haven't received my refund I've tried calling and sending emails they just keep saying they'll notify they finance department and get back to me but nothing yet.
This complaint has a private attachment.
Incident date: 13 October 2022
Georgina
Georgina rated the brand
3 November 2022

I've never had a issue with them before but was suprised at how they were delaying to refund me until I placed a complain here was immediately refunded

This complaint was considered resolved.
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