Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
15.8%
Average Response Time
2.9%
Solution Rate
16.2%
Average Ratings
30.9%
Customer Retention Rate
54.5%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Refund

No resolution
5/10
Grant Bessick
Grant Bessick filed the complaint
6 June 2024
I bought a brand new laptop from Takealot
The product wasn't powerful enough for my dj equipment
So I send or returned the laptop but it was declined even tho everything was in the box just the Lenovo Laptop and charger that's split into 2 and the white keyboard protector thingy that comes with it
They declined me without telling me why
Meanwhile I'm waiting for 5day now for refund but nothing as for a sms or a email to say what the next step is going to be
Incident date: 6 June 2024
Grant Bessick
Grant Bessick rated the brand
29 July 2024

Still great just not on all items so be sure what you buy

This complaint has been considered as not resolved.
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