Takealot
Takealot
Brand's performance
18.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.4%
Average Response Time
4.3%
Solution Rate
11.3%
Average Ratings
41.7%
Customer Retention Rate
44.8%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Refund

Awaiting reply
Grant Bessick
Grant Bessick filed the complaint
6 June 2024
I bought a brand new laptop from Takealot
The product wasn't powerful enough for my dj equipment
So I send or returned the laptop but it was declined even tho everything was in the box just the Lenovo Laptop and charger that's split into 2 and the white keyboard protector thingy that comes with it
They declined me without telling me why
Meanwhile I'm waiting for 5day now for refund but nothing as for a sms or a email to say what the next step is going to be
Incident date: 6 June 2024
Grant Bessick
Grant Bessick is awaiting for brand response
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