Takealot
Takealot
Online Business
Brand's performance
20.7
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
11.4%
Average Response Time
3.9%
Solution Rate
12%
Average Ratings
49.5%
Customer Retention Rate
55%
Category ranking
Online Business
1 Superbalist 33.3
2 Takealot 20.7
3 Jewlify 10
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
Is this your company? Click here

Takealot - Refund

No resolution
Dillon Conway
Dillon Conway filed the complaint
17 August 2022
I bought stuff from takealot. I didn't the 2nd solar panel, they collected the 22nd, and said it would be processed 2 to 3 working days. But I got a message it was done the 27th. They sent me numerous pov they did it, but wen I checked with my bank and nothing. Every single time they blame someone else. They 1st said it was absa, then fnd, now back to absa.
Incident date: 25 July 2022
This complaint has been considered as not resolved.
Complaint #169022
682 views
1 comment
Report
Comments
View Rector Mdaka's profile
Rector Mdaka
17 August 2022
Report comment

Did you get assistance, as on my si got credit but refunds keep getting decine an i dont want to purchase anything

Similar complaints
Paul N
Paul N
3 October 2024
Takealot - Takealot return not being delivered to me after 3 weeks

After returning an item due to it not being what was advertised, my return was declined…

Awaiting reply
Jurgens Theron
Jurgens Theron
23 September 2024
Takealot - Search option

It is really impossible to use your search function. I dont have the time to go…

Awaiting reply
WILLEM VILJOEN
WILLEM VILJOEN
11 September 2024
Takealot - Very unsatisfied service. no customer service

Half package on delivery and no customer service back to me. No one is coming to…

Awaiting reply

This page does not represent the brand's official online site. If you wish you may file your complaint directly through the channels provided by the brand and/or through the channels of regulators or conflict resolution bodies. All visible contact information, image or logos are presented according to the information sent by the users and/or the distinctive signs that the brand presents in the market and in its communication.