Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

11.4%

Average Response Time

3.8%

Solution Rate

11.8%

Average Ratings

45.9%

Customer Retention Rate

50%

Category ranking

Online Business

1 Superbalist 43.6

2 Takealot 19.5

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Refund

Nicole prince filed the complaint

6 July 2023

On the 21 June takealot prossed a refund to my account but I did not receive anything yet I was at bank 3 times to see if the money reflects but they told because the account is not active no money can go into the card is blocked and it will reverse back it has been 11 days and still the refund is not reflecting in my account according to the bank the money was never prossess and takealot needs to sort it out

Incident date: 6 July 2023

Nicole prince rated the brand

21 September 2023

I still didn't recieve my efundd yer

Would you buy again? No

6/10

This complaint has been considered as not resolved.

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