Takealot
Takealot
Brand's performance
19.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.4%
Average Response Time
3.8%
Solution Rate
11.8%
Average Ratings
45.9%
Customer Retention Rate
50%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Refund

No resolution
6/10
Nicole prince
Nicole prince filed the complaint
6 July 2023
On the 21 June takealot prossed a refund to my account but I did not receive anything yet I was at bank 3 times to see if the money reflects but they told because the account is not active no money can go into the card is blocked and it will reverse back it has been 11 days and still the refund is not reflecting in my account according to the bank the money was never prossess and takealot needs to sort it out
Incident date: 6 July 2023
Nicole prince
Nicole prince rated the brand
21 September 2023

I still didn't recieve my efundd yer

This complaint has been considered as not resolved.
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