Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

10.8%

Average Response Time

3.9%

Solution Rate

11.1%

Average Ratings

49.5%

Customer Retention Rate

55%

Category ranking

Online Business

1 Superbalist 33.3

2 Takealot 20.1

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Product stopped working and it can't be returned

Alethea Henn filed the complaint

6 January 2023

Hi there

I bought this supposed "life long" using product but it doesn't work(the light stopped working, no pulses ) and I cannot return it. I kept it because I tried to contact takealot last year.
If it promises to be a product I can use for a long period of time then why can't i return it?
This is completely unfair of the supplier!!

Incident date: 6 January 2023

This complaint has been considered as not resolved.

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