Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
10.8%
Average Response Time
3.9%
Solution Rate
11.1%
Average Ratings
49.5%
Customer Retention Rate
55%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Product stopped working and it can't be returned

No resolution
Alethea Henn
Alethea Henn filed the complaint
6 January 2023
Hi there

I bought this supposed "life long" using product but it doesn't work(the light stopped working, no pulses ) and I cannot return it. I kept it because I tried to contact takealot last year.
If it promises to be a product I can use for a long period of time then why can't i return it?
This is completely unfair of the supplier!!
Incident date: 6 January 2023
This complaint has been considered as not resolved.
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