Takealot
Takealot
Brand's performance
17.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10%
Average Response Time
3.4%
Solution Rate
10.2%
Average Ratings
41.1%
Customer Retention Rate
42.9%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Poor excuses

No resolution
Shane Naicker
Shane Naicker filed the complaint
25 August 2021
I Logged onto the Takealot Website on 14 August 2021. I saw that there was a Skyworth 32" Smart TV for sale at R2069.00 With a note that there is 2 in stock.
I purchased 1 of the TVs. I wanted to purchase the second one when the item disappeared from the Product List. A few days later i get a message that there is no Stock of this unit and my order is cancelled. This is clearly underhanded methods of dealing with customers. I responded multiple times to the email received but there is no response. Takealot simply don't care . The business is too large and customer service means absolutely nothing to them. This is really a sad turn around for what was once a reputable business with great customer service. I will be very surprised if i get a response to this complaint.
Incident date: 14 August 2021
This complaint has been considered as not resolved.
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