Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.9%
Average Response Time
2.6%
Solution Rate
12.5%
Average Ratings
40.9%
Customer Retention Rate
63.6%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Pathetic service

No resolution
Matthew Tuinder
Matthew Tuinder filed the complaint
12 December 2022
I am beyond annoyed with the service delivery I have received from Takealot. I honestly think it is pathetic the service I have received.
I received a message this morning saying my parcel will be delivered by 17:00 today. At 15:30 I contacted the call centre asking where my delivery is. Tandile said she will send a note to the driver to contact me. I received an email confirming she has sent a message to the driver.
Now at 17:30 I received an SMS saying insufficient address details submitted.
This complaint has a private attachment.
Incident date: 12 December 2022
This complaint has been considered as not resolved.
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