Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
10.8%
Average Response Time
3.9%
Solution Rate
11.1%
Average Ratings
49.5%
Customer Retention Rate
55%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Paid for next day delivery not done

No resolution
Regardt Strombeck
Regardt Strombeck filed the complaint
5 January 2023
Good morning Takelot.com,

Yesterday I placed order number 121067534 and all the items on the order showed that they are eligible for next day delivery and for the optional payment of R70 it will be done,

I did pay the extra R70 only to see today that my order will only arrive by Tuesday 17 January 2023. Please look into this as there is a reason I wanted the order the next day, your system will not give the option for next day delivery if one of the items cannot be delivered the next day I have already tested this so please get my order delivered as paid for.

I see that the bluetooth receiver device I ordered now suddenly says 5 to 9 days, but yesterday this was not the case as mentioned then your system would not have allowed me to pay the extra R70 for next day delivery for an order of over R1000 where normal delivery would have been free.

Regards
Regardt Strombeck
Incident date: 5 January 2023
This complaint has been considered as not resolved.
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