Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.9%
Average Response Time
2.6%
Solution Rate
12.5%
Average Ratings
40.9%
Customer Retention Rate
63.6%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Paella pan coating came loose

No resolution
9/10
Firmin Chantrain
Firmin Chantrain filed the complaint
28 April 2022
2nd email to takealot with no reply
I was asked to rate the service I received.

NOBODY came back to me when I wanted to rate the ticket was already closed, the original request was lodged 6 days ago.

After sales service is lacking here!!!!!!!!!!!!!!!!!!!!!!

Regards




-------- Forwarded Message --------
Subject: paella pan from Ibili



Dear,

I bought a paella pan on 9 March 2022 from your company ( order number 103576922)

I used it for the first time now on Easter Monday. To my dismay the coating of the non-stick came off on certain places. I'm sending pics in attachment so you can see.

I' almost certain that the nonstick was consumed by us as well.

Needless to say that I'm super disappointed.

Kind regards
Incident date: 28 April 2022
Firmin Chantrain
Firmin Chantrain rated the brand
16 June 2022

Takealot is good. The pan however i will not buy again

This complaint has been considered as not resolved.
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