Takealot
Takealot
Brand's performance
17.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10%
Average Response Time
3.4%
Solution Rate
10.2%
Average Ratings
41.1%
Customer Retention Rate
42.9%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Outstanding items not received

No resolution
5/10
Philisa Mvunyiswa-Qibi
Philisa Mvunyiswa-Qibi filed the complaint
30 October 2021
I made purchase led 9 items from Takealot on the 2nd of October and have only received I item to date after thye stewed up the my order twice by sending me the wrong order and I do not get any updates from them only when I call they promise to escalate my enquiry about the outstanding 8 items I ha e not received. I have just phoned them again now and the agent I spoke to told me the same thing that she would call the warehouse and find out what happened but I am yet to receive a phone call with an update she only sent an email that states that she will make a follow up but I have not received any communication of when I will receive the 8 items I paid for that are still outstanding.

I'm so disappointed with the service I have received thus far from Takealot its beyond discusting and pethetic.
Incident date: 2 October 2021
Philisa Mvunyiswa-Qibi
15 November 2021
I still have not received any help from Takealot to date, I am waiting for them to credit me back my money for the Iteams I ha e not received thus far, thir service is beyond pethetic and rediculous, thanks
Philisa Mvunyiswa-Qibi
15 November 2021
I still have not received any help from Takealot to date, I am waiting for them to credit me back my money for the Iteams I ha e not received thus far, thir service is beyond pethetic and rediculous, thanks
Philisa Mvunyiswa-Qibi
Philisa Mvunyiswa-Qibi rated the brand
13 February 2023

So I finally got help from one of the consultants and she apologized for the confusion and explained why there was a delay and what caused the confusion with my order and after having that genuine conversation with her I felt much better and my problem was resolved in the end. I actually have made 2 purchases after this and have not experienced the same issue since so I'm happy with the brand again, I hope I never go through the same problem with them again.

This complaint has been considered as not resolved.
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