Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.3%
Average Response Time
2.1%
Solution Rate
11.9%
Average Ratings
50.7%
Customer Retention Rate
53.3%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Order was not delivered

Resolved
Marinda Smit
Marinda Smit filed the complaint
12 September 2022
I ordered 1 roll - SJG Window Film.
my order was scheduled to be delivered 02/09/2022. i rescheduled the delivery to 05/09/2022 because we left work at 4 and the order was not delivered yet. After tracking my order on Monday 05/09 i saw that my order was marked as delivered 02/09 @ 4:35pm and signed by me. i left work at 4pm so that's not possible.

I've contacted customer service for assistance, how ever I'm not receiving any feedback in regards to my order. This is unprofessional and frustrating.
Incident date: 12 September 2022
This complaint was considered resolved.
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