Takealot
Takealot
Brand's performance
19.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.6%
Average Response Time
2.3%
Solution Rate
10.9%
Average Ratings
40.9%
Customer Retention Rate
63.6%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Order number 116251644

No resolution
Khangelwa Mgxotheni
Khangelwa Mgxotheni filed the complaint
11 November 2022
I bought a green couch with take a lot, see order number 116251644, I paid for it. They just canceled the order and told me the item is not in stock when it actually is in stock, but now they are selling it at 1k more. Now I should re-order the item I ordered two weeks ago and have been waiting weeks for them to deliver and actually pay a premium of 1k for their poor service.
Takealot is being shady now, you can't cancel an order and say the item is not instock when I see it in stock, but then I have to pay more for it now because you decided to increase your prices after selling it to me.
Incident date: 11 November 2022
This complaint has been considered as not resolved.
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