Takealot
Takealot
Brand's performance
18.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.9%
Average Response Time
3.6%
Solution Rate
11.3%
Average Ratings
42.4%
Customer Retention Rate
44.8%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Order not delivered at the correct address

No resolution
1/10
Imelda
Imelda filed the complaint
4 July 2022
On Thursday the 30th my order was supposed to be delivered at the address I provided on the order form from takealot. I saw a missed call from a driver due to loadshedding which I called back immediately and he told me that he is already in fordsburg which is less than 5min away from delivery address and his contract with takealot is that he cannot came back to deliver if he could not reach me first time. He was only willing to come back provided I walk outside campus Wits, which would take me nearly 10min walk at the time convenient to him. this shocked me because he never arrived to destination where he was supposed to deliver in the first place. more shock is seeing that he reported that I refused to take the order on takealot system which is a lie. I only refused to walk that distance to fetch the order. I still need my order at the address provided and takealot must teach their drivers professionalism towards customers as this guy was so rude when I called him. his contact number is 0681674950
Incident date: 4 July 2022
Imelda
Imelda rated the brand
19 September 2022

i will never order anything from take a lot, they have rude and unprofessional drivers

This complaint has been considered as not resolved.
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