Takealot
Takealot
Brand's performance
18.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.3%
Average Response Time
4.2%
Solution Rate
11.3%
Average Ratings
41.7%
Customer Retention Rate
44.8%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Order never delivered, but shows as delivered

No resolution
6/10
S Singh
S Singh filed the complaint
25 June 2022
I ordered this product - Podcast Equipment Bundle, BM-800 Mic Kit with V8 Live Sound Card - on 19th June 2022. Paid R 604 inclusive of delivery at the home address. The product was never delivered to me. It however shows as delivered on the track order tab on the account section.

There has been no response to attempts to connect with the TakeaLot call center, email, google review. Just no response.
This complaint has a private attachment.
Incident date: 25 June 2022
S Singh
S Singh rated the brand
11 September 2022

The brand is good but the people carrying out appear to be either involved in theft or simply lazy.

This complaint has been considered as not resolved.
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