Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

11.1%

Average Response Time

3.6%

Solution Rate

11.5%

Average Ratings

41.1%

Customer Retention Rate

42.9%

Category ranking

Online Business

1 Superbalist 48.3

2 Takealot 17.8

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Order never delivered, but shows as delivered

S Singh filed the complaint

25 June 2022

I ordered this product - Podcast Equipment Bundle, BM-800 Mic Kit with V8 Live Sound Card - on 19th June 2022. Paid R 604 inclusive of delivery at the home address. The product was never delivered to me. It however shows as delivered on the track order tab on the account section.

There has been no response to attempts to connect with the TakeaLot call center, email, google review. Just no response.

This complaint has a private attachment.

Incident date: 25 June 2022

S Singh rated the brand

11 September 2022

The brand is good but the people carrying out appear to be either involved in theft or simply lazy.

Would you buy again? Yes

6/10

This complaint has been considered as not resolved.

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