Takealot
Takealot
Brand's performance
18.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.4%
Average Response Time
3.6%
Solution Rate
11.3%
Average Ratings
42.9%
Customer Retention Rate
46.4%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Order delay. delivery delay. no drivers

No resolution
Chandré Coetzee
Chandré Coetzee filed the complaint
31 December 2023
I made a order the 22nd of December and they said they would deliver the 30th of December.

And then no driver showed up. But they marked it as customer was not available to take the order.

Then they rescheduled for the 31st today. Then I called them and they said they have no drivers but they said already they redelivering today.

So unprofessional.
I want my order.
Incident date: 31 December 2023
This complaint has been considered as not resolved.
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