Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

11.4%

Average Response Time

3.8%

Solution Rate

11.8%

Average Ratings

45.9%

Customer Retention Rate

50%

Category ranking

Online Business

1 Superbalist 43.6

2 Takealot 19.5

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

Is this your company? Click here

Takealot - Ongoing issue from february 13 2024

Thobisani Mpanza filed the complaint

31 July 2024

I Ordered Cell phone A14 but received Something totally different and Cheap. I returned the product and on the app it say concluded but I have never received my refund or the correct parcel. NOW I NO LONGER WANT YOUR CELL PHONE ALL I WANT IS MY MONEY BACK. NO ONE IS RESPONDING to my email now and they are sending me Automated responses.

This complaint has a private attachment.

Incident date: 13 February 2024

This complaint has been considered as not resolved.

Comments

This complaint has no comments yet.

To leave your comment you must sign in.

Similar complaints

11 September 2024

Takealot - Very unsatisfied service. no customer service

Half package on delivery and no customer service back to me. No one is coming to…

Amanda Whitehead

7 September 2024

Takealot - Takelot delivery times

Have just received a delivery after 5pm on a Saturday. Why does Takealot choose…

Masabata ThAkeli

Takealot - Screen problem

I returned my laptop last week because it has a screen problem but now you said…