Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.5%
Average Response Time
2.1%
Solution Rate
11.9%
Average Ratings
50.7%
Customer Retention Rate
53.3%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
Is this your company? Click here

Takealot - Not what i ordered

No resolution
1/10
Mary-Anne Lakin
Mary-Anne Lakin filed the complaint
28 September 2022
On Saturday, I drove 20 minutes to collect white bar stools I had ordered. After arriving home with my product, I opened the box and immediately noticed that the chairs were BLACK LEATHER AND BROWN WOOD and not white leather as I had ordered or as per the bar code on the box. I then drove another 20 minutes all the way back to Meadowdale to return the stools. Only to be told that I couldn't return them, I first had to log in a return on the Takealot site and then wait until I had received an email and barcode 48 hours later. I received the email on Monday afternoon and was asked to take a picture of the barcode on the box and send a picture of the actual product received, which is exactly what I did. After a long day's work yesterday, I drove all the way back to Meadowdale to eventually return the stools.
I have now received 3 automated emails asking me to send a photo of the actual product, which I have done 3 times. I no longer have the box, so can't take any more photos, but I had sent what was initially requested. This process is not moving forward and is most frustrating. Can someone from the Takealot returns department just pick up the phone and call? This dealing with automated emails is just ridiculous. Come on Takealot where is your customer service???
Incident date: 24 September 2022
Mary-Anne Lakin
Mary-Anne Lakin rated the brand
7 December 2022

n/a

This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.