Takealot - Not what i ordered

On Saturday, I drove 20 minutes to collect white bar stools I had ordered. After arriving home with my product, I opened the box and immediately noticed that the chairs were BLACK LEATHER AND BROWN WOOD and not white leather as I had ordered or as per the bar code on the box. I then drove another 20 minutes all the way back to Meadowdale to return the stools. Only to be told that I couldn't return them, I first had to log in a return on the Takealot site and then wait until I had received an email and barcode 48 hours later. I received the email on Monday afternoon and was asked to take a picture of the barcode on the box and send a picture of the actual product received, which is exactly what I did. After a long day's work yesterday, I drove all the way back to Meadowdale to eventually return the stools.
I have now received 3 automated emails asking me to send a photo of the actual product, which I have done 3 times. I no longer have the box, so can't take any more photos, but I had sent what was initially requested. This process is not moving forward and is most frustrating. Can someone from the Takealot returns department just pick up the phone and call? This dealing with automated emails is just ridiculous. Come on Takealot where is your customer service???