Takealot
Takealot
Brand's performance
18.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.3%
Average Response Time
4.2%
Solution Rate
11.3%
Average Ratings
41.7%
Customer Retention Rate
44.8%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Not what i expected

No resolution
Nathaniel Baloyi
Nathaniel Baloyi filed the complaint
6 April 2021
I ordered a book about Sharks which cost me R 239-00.
The description of the book said, and I quote: "Sharks: Amazing Photos & Interesting Facts Book about Sharks."
Well, there are NO INFORMATION in the book about Sharks. As a matter of fact, the WHOLE BOOK consists of 24 pages of BLACK AND WHITE pictures of Sharks, with no comments, facts, information or anything remotely related to sharks.
It is completely rediculous to pay so much money, for so little. It was a HUGE disappointment, and I can't even give this book, that I bought as a gift, to the person. I'll be too embarrased...
Incident date: 6 April 2021
This complaint has been considered as not resolved.
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