Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

11.4%

Average Response Time

3.8%

Solution Rate

11.8%

Average Ratings

45.9%

Customer Retention Rate

50%

Category ranking

Online Business

1 Superbalist 43.6

2 Takealot 19.5

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Non sa plug preventing from product use

Sacha filed the complaint

5 August 2023

I purchase a waffle maker from takealot and upon receiving that I was not able to use it as the plug is not a South African type plant and I do not know where to get an adaptor for the waffle maker to be able to be plugged into a wall socket and neither does the product specification stipulate that I need to get a different type of plug in order for it to work.

Incident date: 5 August 2023

Sacha rated the brand

11 October 2023

Not brand of choice to me

Would you buy again? No

3/10

This complaint has been considered as not resolved.

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