Takealot
Takealot
Brand's performance
19.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.7%
Average Response Time
2.3%
Solution Rate
10.9%
Average Ratings
40.9%
Customer Retention Rate
63.6%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Non-refunded products

No resolution
Vineshnie Naidoo
Vineshnie Naidoo filed the complaint
2 August 2021
I purchased products which where delivered on the 26-07-2021. Prior to receiving them on the 23-07-2021I had called takealot to cancel order but was told on receiving them I can log a return and will be refunded which I did on the 26-07-2021 upon receiving 5 products. I had decided on keeping one of five product and logged the return of four. Product where collected on the 26-07-2021. On 28-07-2021 I was refunded for one product assuming the rest was in the second unopened box I had received from takealot would follow thereafter. After three calls to them speaking to two agents an receiving emails from both I spoke to stating they where dealing with the matter it still remains unresolved.
Incident date: 26 July 2021
This complaint has been considered as not resolved.
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