Takealot
Takealot
Brand's performance
19.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.7%
Average Response Time
2.3%
Solution Rate
10.9%
Average Ratings
40.9%
Customer Retention Rate
63.6%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - No service

No resolution
1/10
Franco
Franco filed the complaint
16 August 2022
I ordered a product and was instead sent a far cheaper product and now Takealot simple refuses to answer any of my emails. Further I believe my most recent order is also incomplete with a bunch of broken items. The box the delivery came in was completely taped up so it wouldn't fall apart, yet Takealot thought I nothing and just delivered it. The tape is Takealot tape with their logo on and everything. I don't know how they expect a destroyed box to house items that aren't broken. No matter how many times I ask to speak to a manager or supervisor able to tell me why a return picked up days ago still isn't updated to show it was picked up. Please help if anyone knows how I could get help from them please.
This complaint has a private attachment.
Incident date: 16 August 2022
Franco
Franco rated the brand
13 September 2022

After more than a month and tons of effort from me the returns was finally approved and my account credited. After this whole ordeal I never got one email to apologize for this instead I get the generic response saying they no longer sell the item and my account has been credited. When I checked their site, app and multiple other Apps Takealot uses to advertise, I see the exact items still being advertised as on special and saying the items are in stock in both Johannesburg and Cape town. This was during the return and after the return concluded. They never update this or they're lying to me. According to me and every article I read to try and resolve this, this is to be considered false advertisement and is illegal. I would advise everyone to stay away as they will try and steal your money and should you fight for your money they will treat you like some pest. Please be advised: "STAY AWAY!" They steal and cover it up.

This complaint has been considered as not resolved.
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