Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

10.8%

Average Response Time

3.9%

Solution Rate

11.1%

Average Ratings

49.5%

Customer Retention Rate

55%

Category ranking

Online Business

1 Superbalist 33.3

2 Takealot 20.1

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - No delivery

Aletta Short filed the complaint

9 December 2022

My order was delayed yesterday and today. The reason they said that I , the costumer rescheduled the order. Bunch of lies. Their service are pathetic and I wont buy from them anymore

Incident date: 9 December 2022

Aletta Short rated the brand

14 December 2022

Disappointing...they were a good company a few years ago. As a customer who buys from them on a regularly basis, I'm not order from them again. I actually found some place elsewhere with better service. Got my refund and now i can close this horrible episode

Would you buy again? No

1/10

This complaint was considered resolved.

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