Takealot
Takealot
Brand's performance
19.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.7%
Average Response Time
2.3%
Solution Rate
10.9%
Average Ratings
40.9%
Customer Retention Rate
63.6%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - No customer service at all

No resolution
Pieter Marx
Pieter Marx filed the complaint
21 November 2022
I place an order at Takealot on 27 Oct2022. Received the delivery on 08 November but 1 of the 3 items incorrect. Called immediately, register a return and after more than 20 calls and mails I receive another item only on 18 Nov 2022. But again, the incorrect item. I spoke to 8 different persons asked each of them to get a manager, or board member or even the CEO to call me, but nothing at all. How can we reach a board member to report this. Can wait for Amazone to come to SA
Incident date: 21 November 2022
Pieter Marx
19 December 2022
Still awaiting a call from a snr managwr or board member. They ignore me like a sopt street
This complaint has been considered as not resolved.
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