Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.9%
Average Response Time
2.6%
Solution Rate
12.5%
Average Ratings
40.9%
Customer Retention Rate
63.6%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - No assistance from customer support

No resolution
Stephanie
Stephanie filed the complaint
26 November 2022
I bought a gas stove whilst I was employed at takealot.com and paid full price. I no longer work there and now have a problem with the stove, it’s been recently switched on and I found that the bottom, grill and bake, doesn’t work. It’s been a back and forth emailing with agents named Kamva, Brent, Xolisi and all I’m getting is that I need to log a return, mind you, I don’t have access to the staff account and yet no one is reading or responding to that part, I have the invoice and I need urgent help. This is an expensive problem, I’m a frequent user of takealot but now have been sadly ignored. Please help me. The agents are not reading my emails before responding
This complaint has a private attachment.
Incident date: 26 November 2022
This complaint has been considered as not resolved.
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