Takealot
Takealot
Online Business
Brand's performance
17.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.5%
Average Response Time
2.9%
Solution Rate
11.1%
Average Ratings
30%
Customer Retention Rate
55.6%
Category ranking
Online Business
1 Takealot 17.1
2 NetFlorist 10
3 Jewlify 10
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Never received my package

No resolution
Theo
Theo filed the complaint
10 July 2022
When I went to collect my apron from the Potchefstroom pickup point, they never received the product. They then continued to flag my product as collected and told me that they would contact me if they ordered a new apron for me. It now has been several weeks and I have yet the hear from them. The lady that helped me was Helena.
This complaint has a private attachment.
Incident date: 18 June 2022
This complaint has been considered as not resolved.
Complaint #150822
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