Takealot
Takealot
Online Business
Brand's performance
20.1
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
14.6%
Average Response Time
2.7%
Solution Rate
16.2%
Average Ratings
30.9%
Customer Retention Rate
54.5%
Category ranking
Online Business
1 Takealot 20.1
2 NetFlorist 10
3 Jewlify 10
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Mrrn-wzdqg-bv96

No resolution
1/10
Pieter
Pieter filed the complaint
18 October 2023
MRRN-WZDQG-BV96
Good day, I recently ordered a Casio A168WGG-1BDF. The wrong product was delivered and I sent it back for return so you could send the correct product. I received an email today that the product is not in stock but I can see that it actually is in stock. Could you please help me rectify this mistake, I want this product and it is in stock, now I also paid delivery for a mistake made by your supplier. Help would be much appreciated. Regards
Incident date: 18 October 2023
Pieter
Pieter rated the brand
22 November 2023

I feel let down by the Casio supplier, they really let me down on this one. I really wanted that watch. They have 10 in stock but couldnt fulfill my order.

This complaint has been considered as not resolved.
Complaint #405823
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