Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

15.4%

Average Response Time

2.8%

Solution Rate

16.2%

Average Ratings

30.9%

Customer Retention Rate

54.5%

Category ranking

Online Business

1 Takealot 20.2

2 NetFlorist 10

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

Is this your company? Click here

Takealot - Mrrn-qbdd7-jzqb

Nicole prince filed the complaint

26 June 2023

I returned there unit back it's 3 days now did not recieve my refund yet according to my bank it has been reversed but yet no communication is coming back to me regarding my refund but they did recieved there unit what should be done from there side to sort the customer out I told them the account the money was send is closed I gave them my new banking details but still nothing is being done

Incident date: 26 June 2023

Nicole prince rated the brand

12 September 2023

I did not get my refund as yet according to the bank the money did reversed back

Would you buy again? Yes

5/10

This complaint has been considered as not resolved.

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