I requested a return for items from different orders. All 4 items were collected by the same driver. The driver did not specify which items he should be collectiong and loaded all 4 items. This took place on 2 December 2022. On the following Monday another Takealot driver called regarding the collection of a treadmill. I then said that it was already collected. The driver said he would follow up and that I should 2 as there was a mistake in Takealot couriers part. The other 3 items were accounted for and the refund processed. But on 19 December Takealot status for this item changed to return cancelled. I have never requested a cancelation of the return and am now missing a treadmill and R5300. I am frustrated as it Ota impossible to not be able to track the item or the driver who collected it if the other items collected by the same driver were accounted for. Whether the couriers are internal employees or outsourced drivers, Takealot is still responsible for the items when with the drivers. I would like to request to escalate the matter as the consultant that contacted has said that she cannot assist further.
Incident date: 29 December 2022
This complaint has been considered as not resolved.
This page does not represent the brand's official online site. If you wish you may file your complaint directly through the channels provided by the brand and/or through the channels of regulators or conflict resolution bodies. All visible contact information, image or logos are presented according to the information sent by the users and/or the distinctive signs that the brand presents in the market and in its communication.
To leave your comment you must sign in.