Takealot
Takealot
Brand's performance
18.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11%
Average Response Time
3.6%
Solution Rate
11.3%
Average Ratings
42.4%
Customer Retention Rate
44.8%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Missing functional components

No resolution
Cathryn
Cathryn filed the complaint
23 June 2022
The 2 in 1 Portable Gas Heater & Stove is advertised to come with all necessary components to perform its intended function which it did not.

The missing components: Regulator, hose and clamps are missing.

I have had zero feed back since I sent the requested information to perfom the return and replacement on 15 June 2022.

On 23 June 2022 the return has now been marked as a credit to my Takealot account without consulting me first. I am not interested in a credit and want a full refund to my original payment method.

The level of uncommunicativeness from the Customer Support team is dismal and I will never buy from Takealot again.
This complaint has a private attachment.
Incident date: 15 June 2022
This complaint has been considered as not resolved.
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