Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.9%
Average Response Time
2.6%
Solution Rate
12.2%
Average Ratings
40.9%
Customer Retention Rate
63.6%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Misses delivery but always blames the customer

No resolution
Andrew Simpson
Andrew Simpson filed the complaint
24 January 2023
I ordered around R7000 worth of product on Sunday. The only shipping available was for Tuesday, and I was charged R200. I got notice on Monday that the order would be delivered on Tuesday. I got notice on Tuesday the order would be delivered before 5pm. I asked the guard to keep a lookout for me for Takealot delivery. At 5:05pm I got an SMS indicating they were unable to get hold of me so would reschedule the delivery. I asked the guard if there had been any Takealot deliveries, and he said no. Keep in mind he was explicitly looking out for them.

So Takealot could not deliver due to their own inept planning, but try to cover by saying I was not available.
Incident date: 24 January 2023
This complaint has been considered as not resolved.
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