Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
12.4%
Average Response Time
3.6%
Solution Rate
12.9%
Average Ratings
48%
Customer Retention Rate
52%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Lying about delivery dates

No resolution
Zolani Sandiso Sonwabile Zonyane
Zolani Zonyane filed the complaint
14 July 2022
I have made 2 orders in the last 2 weeks with the quoted one the latest. In both instances there was a date of the coming Friday for delivery, only in the confirmation that I get a delivery date of a Friday in the following week.

Ironically, I called on a Friday which I expected the previous order #109224795. Despite a confirmation during the call that the earliest delivery would be 8 July, the order was actually delivered on Monday morning of 4 July.

Fix your ordering system and stop what you're doing, a delivery date pre-payment shouldn't change post-payment.

Regards
Incident date: 14 July 2022
This complaint has been considered as not resolved.
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