Is the brand Takealot trustworthy?

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

12.8%

Average Response Time

2.3%

Solution Rate

11.8%

Average Ratings

25.6%

Customer Retention Rate

55.6%

Category ranking

Online Business

1 Takealot 16.9

2 Superbalist 10

3 NetFlorist 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Lying about delivery dates

Zolani Zonyane filed the complaint

14 July 2022

I have made 2 orders in the last 2 weeks with the quoted one the latest. In both instances there was a date of the coming Friday for delivery, only in the confirmation that I get a delivery date of a Friday in the following week.

Ironically, I called on a Friday which I expected the previous order #109224795. Despite a confirmation during the call that the earliest delivery would be 8 July, the order was actually delivered on Monday morning of 4 July.

Fix your ordering system and stop what you're doing, a delivery date pre-payment shouldn't change post-payment.

Regards

Incident date: 14 July 2022

This complaint has been considered as not resolved.

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