Takealot
Takealot
Brand's performance
18.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11%
Average Response Time
3.6%
Solution Rate
11.3%
Average Ratings
42.4%
Customer Retention Rate
44.8%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
Is this your company? Click here

Takealot - Lies lies no assistance shit services

No resolution
1/10
Pranathan Govender
Pranathan Govender filed the complaint
29 June 2021
on the 6 Jun 2021 I ordered a Shoe from Takealot which was paid for at the same time , order was delivered on the 14th June and collected by my father , on the 19th i logged a return and requested a size up as they had sent me incorrect Size , 25th i got a message to collect , when I did it was the incorrect Size again , when i complained i spoke to many people who actually made me wait hours without responses , called the call center and they informed me that the correct size will be placed and i will get it by Saturday coming . I kept calling to be updated as Takealot does not keep their customers update and they assured me that the correct size has been requested . today i called again for a follow up only to be told now that my order had not been logged . i am waiting for a month now just for a simple request to be put through . i have had people hang up on me many times , i need help Takealot is giving me the run around and not being accountable for their actions . i am begging to speak to managers and no one is assisting me . They made me wait hours at their pick up points that to with customers coming in without masks so unprofessional
Incident date: 29 June 2021
Pranathan Govender
Pranathan Govender rated the brand
1 October 2021

Terrible

This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.