Takealot
Takealot
Brand's performance
18.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.5%
Average Response Time
3.7%
Solution Rate
10.4%
Average Ratings
42.9%
Customer Retention Rate
46.4%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Late delivery with no proper communication

No resolution
SEAGI LOUISA MOKONE
SEAGI MOKONE filed the complaint
15 August 2023
It's been more than 15 days since I placed an order with Takealot (29 July 2023), after 2 weeks my order was delivered to the wrong address, I have been trying to follow up with the agents from Takealot Customer Service, and they all tell me what I know ("my order was delivered to the wrong address"), I followed up with the team on Saturday morning asking for an update, the delivery was rerouted to Soweto warehouse, I explained to the Guy I spoke to, to please inform them that I live in Pretoria. To date, the delivery tracker still shows that my delivery is scheduled for the 11th of August, no new delivery date.
Incident date: 15 August 2023
This complaint has been considered as not resolved.
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