Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

11.3%

Average Response Time

2.1%

Solution Rate

11.7%

Average Ratings

50.7%

Customer Retention Rate

53.3%

Category ranking

Online Business

1 Takealot 20.2

2 Superbalist 20

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Late delivery

shanice wessels filed the complaint

23 January 2022

I am really dissapointed in your service. I bought a laptop and mouse on Friday 21 January 2022 and paid R100 for my stuff to be delivered on Saturday. It's Sunday and I am still waiting. I got an sms saying my delivery is rescheduled for Monday 24 January. Now my question is: Why did I pay R100 for early delivery? I just want my R100 back and I want it paid into my account and not on my takealot.com account.

Incident date: 21 January 2022

This complaint has been considered as not resolved.

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