Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

11.5%

Average Response Time

4%

Solution Rate

12.2%

Average Ratings

49.5%

Customer Retention Rate

55%

Category ranking

Online Business

1 Superbalist 33.3

2 Takealot 20.8

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Item stolen and not returned

Sureshnee Chetty filed the complaint

21 June 2022 (edited on 5 July 2022)

I had returned an oven that was purchased from Take a lot. The courier that came to my home additionally took a hob from my home. I have called numerous times to resolve the matter however my hob was never returned neither was I refunded for this issue. Their management have not come back to me In months now. This was the worst experience I have ever received. Please assist urgently.

Incident date: 21 June 2022

This complaint has been considered as not resolved.

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