Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.4%
Average Response Time
3.9%
Solution Rate
12%
Average Ratings
49.5%
Customer Retention Rate
55%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Incorrect products / poor practice

No resolution
Alex Fourie
Alex Fourie filed the complaint
1 September 2022
I have recently ordered an item from takealot, and I have had to return it 2ce because it is the incorrect product. I have to constantly make myself available for pickups and drop offs, owing to their error. Now currently, I am trying to return the product (once again incorrect) and there are emails coming through every 2 days (if that frequent) to "investigate" the problem. It has been a week, no return pickup has been scheduled, and no remuneration or anything of the kind is being offered, and the problem is not being resolved. Its a long tedious process, and it needs to be sorted out.
Incident date: 27 August 2022
This complaint has been considered as not resolved.
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