Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
10.8%
Average Response Time
3.9%
Solution Rate
11.1%
Average Ratings
49.5%
Customer Retention Rate
55%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - I want my money back

No resolution
Meagan Groenewald
Meagan Groenewald filed the complaint
23 December 2022
Hi,

I ordered a pram back in feb. 22. It appears as Little Bambino but Belecoo is was delivered. Only start using the pram a few months ago, as it is from 6 months old.

I logged a return after using it as I noticed the seat is as hard as cardboard and not very stable and secure! The material is also very thin.

Not sure why the return was rejected.
I’ve only used it for a few months, and it has already torn apart and my baby is only weighs 8kgs.

I am very unhappy because at the moment I do not have a stroller to use, because the current one will tear further!

I want my money back and do not want this pathetic false advertising stroller.
This complaint has a private attachment.
Incident date: 23 December 2022
This complaint has been considered as not resolved.
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