Is the brand Takealot trustworthy?

Weak

Satisfaction Index over the past 12 months.

Response Rate

15.6%

Average Response Time

1.3%

Solution Rate

16.1%

Average Ratings

35%

Customer Retention Rate

75%

Category ranking

Online Business

1 Superbalist 30.9

2 Takealot 22.6

3 NetFlorist 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Fraudulent transactions

Kelly filed the complaint

6 September 2023

I received notification of an order that I did not place and a credit I had had been used to pay for it. 9 minutes later I emailed Takealot they escalated it I phoned them they escalated it. I received an email to say I had authorised the order I assured them I had not as I had no use for MTN vouchers. I am now without my credit and someone else has used the vouchers and I basically have been told I am lying.

Incident date: 6 September 2023

This complaint has been considered as not resolved.

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