Takealot
Takealot
Brand's performance
18.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.4%
Average Response Time
3.6%
Solution Rate
11.3%
Average Ratings
42.9%
Customer Retention Rate
46.4%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Fraudulent advertisement

No resolution
Daniel
Daniel filed the complaint
27 September 2023
The TakeAlot site advetised a product which was different from what they sent - after returning the package, they sent me the same thing again. I mailed them the problem showing with photos what the difference is between the wrong product they sent me and the right product which I purchased from them a year prior.
I returned the package a second time, they send the same thing back again. After sending it back and forth 3 to four times, I get a mail from the stating the 30 days in which to return the package has elapsed and cannot be returned.

At this point I’m thinking - maybe if every takealot branch closes its doors ot won’t be such a bad thing….

I’ve sent then everything over mail - but it seems “no one is home” to resolve this issue.
Incident date: 27 September 2023
This complaint has been considered as not resolved.
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