Takealot
Takealot
Brand's performance
18.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.4%
Average Response Time
3.6%
Solution Rate
10.4%
Average Ratings
42.9%
Customer Retention Rate
46.4%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Flat packed wheelbarrow - missing component

No resolution
ELIZABETH MITCHELL
ELIZABETH MITCHELL filed the complaint
10 November 2021
The flat packed wheelbarrow arrived missing a component.
I did not realise that it would be flat packed and require assembly
We only opened the box a few weeks after delivery
We tried to source the missing piece ourselves but were unsuccessful
ALL I NEED IS THE MISSING PART SO THAT I CAN ASSEMBLE THIS EXPENSIVE ITEM AND USE IT
Incident date: 28 October 2021
This complaint has been considered as not resolved.
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