Takealot
Takealot
Brand's performance
17.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10%
Average Response Time
3.4%
Solution Rate
10.2%
Average Ratings
41.1%
Customer Retention Rate
42.9%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - False advertising

No resolution
Zeenat
Zeenat filed the complaint
15 June 2022
I have placed an order with Takealot on a product that was in stock in The JHB warehouse. Order was to be delivered 2 days later. Now product is showing delivery 2 weeks later and Item price went up. Prior to this an order was placed for the same product from another vendor on their platform showing 5-7 days delivery. The order got cancelled as they said their supplier could not provide the stock. HOWEVER, that product is still showing available on the Takealot platform at a higher price from the same supplier. This is THEFT. They are stealing from people.
Incident date: 15 June 2022
Zeenat
16 June 2022
Update on my complaint. Takealot canceled my order stating there is not stock. I asked for a refund. They have refunded me. But they still selling the product at a higher price.
This complaint has been considered as not resolved.
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