Takealot
Takealot
Brand's performance
18.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11%
Average Response Time
3.6%
Solution Rate
11.3%
Average Ratings
42.4%
Customer Retention Rate
44.8%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Fake perfume receivedx2

No resolution
1/10
NAZEER CADER
NAZEER CADER filed the complaint
12 July 2022
I bought 2 perfumes to the value of R2700
I noticed the perfumes has no scent
I became suspicious then looked at a video on the perfume in question done by a perfume expert on how to spot a fake perfume of the perfume in question.To my suprise it met all the conditions of being fake
I was shocked that i was sold fake perfumes.Now i am denied a refund
Incident date: 12 July 2022
NAZEER CADER
NAZEER CADER rated the brand
14 October 2022

Terrible

This complaint has been considered as not resolved.
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