Takealot
Takealot
Brand's performance
19.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.2%
Average Response Time
3.6%
Solution Rate
12.8%
Average Ratings
45.2%
Customer Retention Rate
48.1%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Failed replacement

No resolution
Zulfa Dominick
Zulfa Dominick filed the complaint
24 February 2022
The service from takealot has been so disappointing. I bought a gift for my son and it turned out the game had so many issues. I logged a return. Attempts we made to collect the items and eventually it was collected at my work place. I now follow up 2 weeks later to ask the progress and they tell me the item was never collected or returned. I'm not in literal shock because the take a lot courier fetched it at my work. They just claiming they never sent a driver. I don't know what to say or do now. Definitely not buying from them again
Incident date: 24 February 2022
This complaint has been considered as not resolved.
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