Takealot
Takealot
Brand's performance
18.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.9%
Average Response Time
3.6%
Solution Rate
11.3%
Average Ratings
42.4%
Customer Retention Rate
44.8%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Dropping the ball

No resolution
Tumi Ramalisa
Tumi Ramalisa filed the complaint
30 June 2022
The worst service I have ever encounter with Takealot partially Benoni , in starting this was not the first time I have dealt with Takealot the service has always been top class .Based on an sms of delivery I had received for delivery promised for the 29th I had taken time off work ,waited the whole day and without any kind of communication. I called Takealot around about past 4 only to be told "sorry we could not locate your address as a result you will have to reschedule" no consideration of my time or even takealot taking the effort to contact me . Once I voiced my complaint of how the service is unacceptable I was simply ignored and sent an email this morning to be told "your delivery will be delayed by two-three days " phatic service! Is this what must be acceptable ? no respect to your customers ?
Incident date: 29 June 2022
This complaint has been considered as not resolved.
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