Takealot
Takealot
Brand's performance
18.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11%
Average Response Time
3.6%
Solution Rate
11.3%
Average Ratings
42.4%
Customer Retention Rate
44.8%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Driver was in my neighbourhood but left with my package

No resolution
Ntiyiso
Ntiyiso filed the complaint
17 February 2022
Today i was supposed to receive my parcel . The driver was already here in my neighbourhood and he said he is lost I tried to direct him and he would not hear any of it. He kept hanging up my calls he even lied and said he was on his way but he did not come. I'm very unhappy with his service and his lies
Incident date: 17 February 2022
This complaint has been considered as not resolved.
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