Takealot
Takealot
Brand's performance
18.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.4%
Average Response Time
3.6%
Solution Rate
11.3%
Average Ratings
42.9%
Customer Retention Rate
46.4%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Driver stating i was not available for delivery where as i have been home the whole day

No resolution
Janine Jordaan
Janine Jordaan filed the complaint
18 December 2023
i placed a order on friday and paid extra for ot to be dilivered today yet the driver was never at my gate and i did not received any call and my order was updates that i was not available for delivery , i tried to phone the delivery team and it was said that they operate untill 7pm yet no one is there to answer my call
Incident date: 18 December 2023
This complaint has been considered as not resolved.
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