Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.3%
Average Response Time
2.1%
Solution Rate
11.7%
Average Ratings
50.7%
Customer Retention Rate
53.3%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Didn't receive my paid order, struggling to get all my money back

No resolution
Adele Engelbrecht
Adele Engelbrecht filed the complaint
8 April 2022
I ordered a few items and never received it, although it showed that it was delivered. After a lot of emails I only got credit for one item, then I have to start all over again explaining to another consultant the whole situation, and again just to get credit for another single item. You keep telling me to return something to get the credit, how can I return something that I didn't receive. Why not credit everything once?
Incident date: 15 February 2022
This complaint has been considered as not resolved.
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