Takealot
Takealot
Brand's performance
17.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10%
Average Response Time
3.4%
Solution Rate
10.2%
Average Ratings
41.1%
Customer Retention Rate
42.9%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Did you realize takealot sell used goods

No resolution
1/10
Susan Hitchen
Susan Hitchen filed the complaint
18 January 2022
This was a pool DB board that I ordered . Nowhere on the description did it say this item had been used. When i knew it was arriving I arranged for my electrician to come and fit it which cost me as he couldn’t .When I opened it it was obvious from the condition that it had been used. I phoned take slot and was told that I would have to log a return and no I couldn’t speak to a manager. There is nowhere to log a complaint and I am still waiting to hear if they are even going to let me return it. I’ll never deal with them again as they do not tell you they sell used goods at new prices
Incident date: 17 January 2022
Susan Hitchen
Susan Hitchen rated the brand
15 March 2022

They just ignored my complaint and treated it like a normal return taking 2 weeks to resolve. Due to the fact that they sent out a used item they should have done more to resolve my complaint immediately. As far as I’m concerned they are a disgrace

This complaint has been considered as not resolved.
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